Tips about Resorts and Special Needs

We were just at Disney in March 2009. My husband has autism. He has a difficult time with crowds and noise. We were able to get a guest assistance pass for him, just like children with autism. He was able to ride one ride with the family and then go away and have alone time while the rest of the family waited in the standby line and then he could ride the next ride with us using a Fastpass. It allowed him to ride the rides with us and still not be overwhelmed by the crowds and noise. - Tracey Brake

WDW's accessibility for wheelchairs is second to none, but even with gentle ramps and elevators there can still be problems. My wife not only uses a wheelchair but is very claustrophobic: queuing is a nightmare for her. I chatted to a cast member in Epcot who directed me to the Guest Relations desk. I expained that we didn't mind waiting our turn, but we couldn't physically wait in the queue. No problem -- we were issued a special pass to show to cast members at each ride. While not every attraction has a solution, many rides have alternate entrances, or can let people in through the exit... made all the difference in the world for her. Thanks, Disney! - Matthew Webber

Coronado Springs - We want to let "winter" vacationers know that the outdoor pools are heated. We stayed at the Coronado Springs Resort in October, and thought it was too cool to swim at night. One night I happened to see how cold the water was and to my surprise it was warmer than it was during the day. No one mentioned that the outdoor pools are heated! So fellow vacationers, enjoy the uncrowded pools under the stars, in the warm, warm heated pools. - Krista Hook

Old Key West - We just enjoyed a wonderful week at Disney's Old Key West. However, we wondered why we spent so much time (greater than 45 minutes on a couple occasions!) waiting for buses to take us to the parks. After inquiring (finally) with the concierge, we were told that if the bus filled prior to our stop at Hospitality House, the bus driver would automatically skip this stop and a bus would only stop when vacant. Our tip -- walk the extra three minutes to the Peninsular Rd. bus stop and enjoy an empty bus each time! - Jen Tesoriero

EDITOR'S NOTE: We are afraid that the concierge gave you some erroneous information. Buses at OKW make all of the stops since many times people will use a park bus (any park bus) as an internal shuttle to the Hospitality House as they all stop there last before heading out to a park. This is especially true in the mornings and around dinner time.

POLYNESIAN RESORT - I just returned from a magical nine days in the World. It could have just as easily been a disaster. As soon as I checked into my room at the Polynesian, I went to charge my cell phone. Unfortunately I realized that I had forgotten to bring my charger. I thought I'd be incommunicado for the entire trip. Since my husband and I often take our kids in seperate directions, I was really worried about how we would manage our days. Thinking it was a slim chance, I inquired at the concierge desk. What a pleasant surprise when they brought out a bin of about 20-25 cell phone chargers for me to look through and find the right one. I was able to borrow it a few times during my trip so that I always had my phone ready and charged. - Vicky

EDITOR'S NOTE: This is a great idea, but don't depend on it, as not all resorts can accommodate you like this. Go ahead, ask Senior Editor Debra Martin Koma how she knows...

Wilderness Lodge - Just returned from a week at WL and they now have a photopass counter in the hotel as well as sessions (for a fee) with photographers for pictures around the lodge - Lesley

Since dresser drawers are few in the rooms, bring along one of those hanging closet organizers for each child with at least seven slots. You can place your child's shorts, t-shirts, socks, underwear, etc. in the cubes thus saving on drawer space. - Barbara D.

I just returned from a terrific stay at the Grand Floridian and wanted to share a unique experience if you're looking for something extra-special. My husband surprised me with an Intimate Dining Experience. It's a two-hour dining experience for up to four people, even if staying off-property, with a choice of locations throughout the resort, personalized menus and a butler. Ours was on a balcony of the Grand Floridian with a view of the lagoon and fireworks. It was arranged directly through the front desk at the Grand Floridian. - Denise D.

We traveled in December and noticed how the food available at the counter service restaurants has gotten healthier - giving more choices to those with Celiac Disease. Sit-down restaurants were wonderfully accommodating, of course! I did find out that one counter service location in each park has gluten-free pizza available. It is not on the menu, you have to ask for it. In Magic Kingdom it was Pinocchio's and at Epcot it is in the American Pavilion. Just ask Guest Services as the location may change. I also found gluten-free brownies and cookies in Wilderness Lodge and some of the counter service restaurants. I still brought an easy breakfast to eat in our hotel room to save time, but once I went out I didn't have to worry! What a pleasant vacation it was for this Celiac mom! - Kaercher Family

Fort Wilderness - I recently returned from Fort Wilderness and discovered that the "petting farm" is now called the "pony pond." There are a few Shetland ponies and miniature ponies but no other animals and there is no more feeding. We really enjoyed seeing "Qes," one of the horses in the stable we had seen the day before pulling the trolley down Main Street, USA. - Josh Steiner

I recently returned from Coronado Springs and found that it was not very friendly to limited mobility people. I had a standard wheelchair and had to depend on my family for all transport. Usually I can walk to almost anywhere... not true at Coronado Springs. If you go, rent an ECV or expect to be pushed everywhere or go nowhere. I had to use my car to go anywhere in the resort and the walk from any parking space to the Dig Site was also too long. I was very disappointed. I would call Coronado Springs the most handicapped-unfriendly of the Disney resorts -- Pop Century was better! - Nadine Edelman

Fort Wilderness - When I took my son over to Fort Wilderness for an afternoon pony ride, we were so disappointed when he couldn't ride because he was wearing open-toed sandals. It is required that kids wear closed-toe shoes to ride the ponies at Fort Wilderness. - Robin Jones

EDITOR'S NOTE: Parents should also wear closed-toe shoes.

My husband has to wear glasses every day of his life. He has a pretty strong prescription and cannot wear contacts on a regular basis, because they really bother his eyes. On a previous trip to Disney, he wore his glasses as usual, but had difficulty getting the 3-D glasses to fit over his prescription lenses. This caused him not to be able to see any 3-D effects in the attractions throughout the park. On our visit in April of this year, he wore daily disposable contacts, which he can do for about a week or so without having a problem. He was able to wear the 3-D glasses and see all of the 3-D effects like the rest of the audience. He really enjoyed these attractions this time. It also seemed to help him if we could sit as close to the middle of the theater as we could get. Since he wore the contacts, he was also able to wear normal sunglasses and did not have to keep switching between his prescription glasses and his prescription sunglasses all day. - Angie Hashemi

Being an eye doctor, I thought I would add some advice concerning the 3-D movies in the Disney parks. If you are monocular (one eyed), then you can't see true 3-D or if you have amblopia (lazy eye), your depth perception will be greatly reduced. We must have binocular vision to take full advantage of 3-D in stereo vision. Therefore, if you have these eye conditions, you might as well go ride Peter Pan while your family enjoys the show! - Scott Keating

Yacht and Beach Club - If you're staying at the Beach or Yacht Club and walking to and from Epcot here's a hint to make your trip easier. Most folks walk up over the ferry bridge. For two older adults who sit behind computers all day, that "up" part at the end of the day after walking all over Epcot was a killer. There is a path beside the overpass that goes down along the river. This seemed to us to be flatter and much easier when we were tired. - Jane and Al Boeck