Tips about Christmas, Epcot and Mousecellaneous

Epcot - If going to Epcot with elementary school-aged kids, play Agent P! Even if you have never watched Phineas and Ferb, you should play the game. It made the World Showcase so much more interesting for my 8- and 10-year-olds. I enjoyed it also and my husband liked the fact that he could sit and have a beer at the Rose and Crown while we did our secret agent thing in the United Kingdom. - Margaret

I am writing to post a comment about the Disney website. It seems that ever since the My Disney Experience portion was launched, the website has become very slow and unresponsive. I have ended up calling to make my dining reservations since the system keeps timing out and Donald Duck appears to tell me the server has become too busy. The cast member told me to try using Google Chrome as my browser. While I have still not been able to make any dining reservations through a computer (neither a home or office one), Google Chrome definitely is faster than Internet Explorer. The cast member told me that many people are complaining about the same issues and that hopefully Disney is listening, as all the calls are recorded. - Tracey Etchberger

Epcot - Thank you for your site. It's awesome! I wanted to submit a tip for viewing IllumiNations that I haven't seen yet. I worked at Walt Disney World for four months and saw the fireworks shows almost nightly. The most important thing I learned was to pick my viewing spot based on the direction the wind was blowing. Each night, when the torches were lit, I would look at the way the flames were blowing and I would choose a location in the opposite direction (so the smoke would blow away from me). This always ensured a clear view of the fireworks each night. Luckily there are a few prime viewing spots in every direction so if the wind direction is different on a different day, you can still pick a great spot. It doesn't matter if you choose a "prime" viewing location -- if the wind is blowing toward you, you end up getting engulfed in a thick cloud of smoke and can only see the glow of the fireworks behind it. - Garrett

Epcot - Thank you for your site. It's awesome! I wanted to submit a tip for viewing IllumiNations that I haven't seen yet. I worked at Walt Disney World for four months and saw the fireworks shows almost nightly. The most important thing I learned was to pick my viewing spot based on the direction the wind was blowing. Each night, when the torches were lit, I would look at the way the flames were blowing and I would choose a location in the opposite direction (so the smoke would blow away from me). This always ensured a clear view of the fireworks each night. Luckily there are a few prime viewing spots in every direction so if the wind direction is different on a different day, you can still pick a great spot. It doesn't matter if you choose a "prime" viewing location -- if the wind is blowing toward you, you end up getting engulfed in a thick cloud of smoke and can only see the glow of the fireworks behind it. - Garrett

Epcot - NEW in 2013 is the Holiday Passport. If you visited Epcot during the Flower and Garden Festival or the Food and Wine Festival you'll be familiar with this little booklet. It is available at various kiosks around World Showcase. The passport points out special holiday snacks and beverages, special merchandise, entertainment and a holiday photo op. Don't forget to get your country stamp, too! - Deb Wills

Epcot - When entering the park, be sure to pick up the Epcot Holidays Around the World Guide. - Deb Wills

Epcot - Don't overlook the Gingerbread Village set up in the upper floor of the Land Pavilion in Epcot's Future World. - Deb Wills

Epcot - The Storytellers making presentations on Hanukkah and Kwanzaa will hand out special pamphlets on those holidays -- just ask for one after they've finished. - Deb Wills

Epcot - The Epcot Storytellers will take a few minutes after the show to meet guests and pose for photos. Considering having the storyteller sign your autograph book, or your passport. - Deb Wills

Some of the holiday snacks and beverages are part of the Disney Dining Plan snack program. Look for the DDP symbol on the menus. - Deb Wills

Epcot - I'm not sure if they've already been mentioned because I'm not sure when they appeared, but for those attending anything at the America Gardens Theater, there are brand new restrooms to the RIGHT side of the American Adventure, at the back of the garden area. No more wandering down that kind of creepy "where-am-I-going?" walkway just to wait in that dreadful line and deal with the logjam through the too-small doorway to get into those too-small restrooms around the left side of the restaurant. The new ones are AWESOME! At quick count there are about 25 regular and two handicapped stalls on each of two "aisles", big entrance, they're large, immaculate, auto-everything including Dyson Blade hand dryers (but still has paper towels, too.) The cast members at the Chase Lounge said they've been asking for expanded restrooms for years and are so excited they're finally here, especially before this year's Candlelight Processional crowds, and they've already been a hit with the Eat to the Beat crowds. - Linda Masi

Epcot - I'm not sure if they've already been mentioned because I'm not sure when they appeared, but for those attending anything at the America Gardens Theater, there are brand new restrooms to the RIGHT side of the American Adventure, at the back of the garden area. No more wandering down that kind of creepy "where-am-I-going?" walkway just to wait in that dreadful line and deal with the logjam through the too-small doorway to get into those too-small restrooms around the left side of the restaurant. The new ones are AWESOME! At quick count there are about 25 regular and two handicapped stalls on each of two "aisles", big entrance, they're large, immaculate, auto-everything including Dyson Blade hand dryers (but still has paper towels, too.) The cast members at the Chase Lounge said they've been asking for expanded restrooms for years and are so excited they're finally here, especially before this year's Candlelight Processional crowds, and they've already been a hit with the Eat to the Beat crowds. - Linda Masi

At my local Disney Store this morning, so excited to see a new line of "it's a small world" merchandise! Beautiful dolls that sing in both English and their native tongues, cute plush animals, all from the attraction! ADORABLE! - Denise EDITOR'S NOTE: If you no longer have a Disney store in your area, you can always shop at the Disney Store online

The Walt Disney World Lost and Found department is amazing! My designer sunglasses flew off during Big Thunder Mountain Railroad and I thought they were gone for good. I called the Lost and Found department and described what day and location I lost them, gave a description of the glasses, and to my surprise, in true Disney Magic they were found! (Allow 24-48 hours for cast members to process your lost items.) - Michelle

EDITOR'S NOTE: You can report missing items at Guest Relations in the theme parks, but if you don't discover the item has been lost until you get home, try calling Theme Parks Lost & Found: (407) 824-4245. They're open seven days a week between 9 a.m. and 7 p.m. EST. Give them a description of the item and where you lost it, and if it's been turned in, they'll let you know.

The Walt Disney World Lost and Found department is amazing! My designer sunglasses flew off during Big Thunder Mountain Railroad and I thought they were gone for good. I called the Lost and Found department and described what day and location I lost them, gave a description of the glasses, and to my surprise, in true Disney Magic they were found! (Allow 24-48 hours for cast members to process your lost items.) - Michelle

EDITOR'S NOTE: You can report missing items at Guest Relations in the theme parks, but if you don't discover the item has been lost until you get home, try calling Theme Parks Lost & Found: (407) 824-4245. They're open seven days a week between 9 a.m. and 7 p.m. EST. Give them a description of the item and where you lost it, and if it's been turned in, they'll let you know.