Reviews of Port Orleans Riverside Resort (Moderate Resort)
Reviewed by MKFan Review Date: 01/02/2013
Rating: (6) Recommended
We've stayed at this resort about 4 or 5 times since 1997. I always dread the check-in people and now add concierge to the dread list. Are they trained to be uncooperative and rude? I was wondering if it has something to do with the theme of the resort since it's been going on for so long.
I called Disney and made this reservation. I had requested one building that has been converted to (extra expensive) Royal rooms... not knowing the entire building had been converted. The person on the phone said no problem and marked the building down. When we arrived, they informed us that that building was now all Royal rooms. (Why didn't the person on the phone know this?) So they put us back at Arcadia House which turned out to be a good location - quiet, not too far from pool and if you do a shortcut thru the pool area, not too far from food court. (But it is a walk if you have trouble walking.)
The problem with the room was that the wall unit airconditioning system was directed to blow the cold air right into the head of the bed nearest the door especially, and also got part of the bed that is nearer the bathroom. You can't turn the vents and if the air was turned down, the room got muggy. I stopped at the front desk and then concierge and asked if there was anything that could be done. Maybe a different room or move the beds. I explained that I get headaches easily and was suffering from a continuous 2 day headache and was misearable with this room. They said "Sorry, there is nothing we can do."
I switched beds with the other person in my party who doesn't suffer from headaches and after 2 nights of the cold air blasting, she too was suffering. We had taken the exta pillows and chairs and tried to block the air flow, to no relief. What finally worked was laying the towels over half of the vents to block it at the source. I can't believe what a poor setup Disney has designed for air conditioning in these rooms.
I think that it is similar in the Value resors too. I seem to remember having similar problems at All Star Sports.
Another problem I noticed at Arcadia House was that every so often there was a skunk like smell the came thru the back vent over the sinks.
The grounds at the resort are beautiful if you like pathways along a river with trees and flowers (in season) all around.
I wish they would start serving breakfast in the restaurant again. It is only open for dinner now and serves mainly cajun food.
Got to see Bob in the lounge and had a blast. He is fun for all ages. They are showing movies at night and there are horse drawn carriages at the resort. It's a pretty setting.
The day before we were leaving we happened to be in the lobby and a cast member that worked at check-in was talking to us. One of the nicest people you could meet. Wish she would have been there when we were having problems.
