Reviews of Mears Connect
Reviewed by MainStreetMe Review Date: 08/23/2022
Rating: (5) Recommended
My "Yes" recommendation comes with a stipulation. I would only use Mears Connect to travel FROM the airport. The Magical Express had this service down pat, and as this is the same company just with different bus livery now, I know that they know what they are doing when it comes to airport transfers to resorts and have had good experience of this on every trip. (Compared to using a different service who didn't really seem to know what was going on)
I've never had to wait longer than 15 minutes at the airport for a bus transfer either so very happy with that part of the service.
However, on every occasion I have used them to go back to the airport, the bus was either running very late or didn't turn up at all, which is not good when you are travelling internationally and only have one flight a day.
I know a lot of other reviews say that it's not the drivers fault if there is traffic, and yes that is true, except that if it's happening so regularly it should be factored in to the trip time by the scheduler.
So, I would recommend them to travel from the airport, but I would not recommend them to travel from your resort TO the airport.
Pros:
Very organised on travel from the airport. Polite drivers.Cons:
Frequently late or missing on pick ups from resortsReviewed by Anonymous Review Date: 08/17/2022
Rating: (3) Not Recommended
We were supposed to be picked up at 2:55pm at Art of Animation resort on Aug 15 2022, the bus never showed up. I called the customer service at 3:30pm, they sent us a van. I did not miss the flight but it was very uncomfortalbe waiting experience outside a hot day worrying about when the bus could come.
Pros:
The customer service stuff was helpfulCons:
not reliableReviewed by Anonymous Review Date: 08/14/2022
Rating: (10) Recommended
Mears connect its the best and still is the best since they were disney magical express. s I come to disney twice a month with my granddaughter and I met lovely, helpful and knowledgeable drivers. I had the honor in being in the driver bus twice and her name is Virginia. She has alot of knowledge. People stop complaining, its not the company nor the drivers fault because there is a lot of traffic. These drivers are safe drivers and they are always on time.
Pros:
Relax you are on vacation ?Cons:
There is no problem, everything is fineReviewed by Anonymous Review Date: 08/01/2022
Rating: (8) Recommended
I took Mears Connect form Disney's Pop Century Resort to the airport and didn't have many issues. The only thing was maybe the lack of cleaning in the bus. Every window I could see was dirty and filled with hand marks. Besides that the ride was fine, nothing spectacular. The app showed me where the bus was and it arrived on time.
Pros:
On time. Nice bus driver.Cons:
dirtyReviewed by Anonymous Review Date: 07/27/2022
Rating: (1) Not Recommended
Worst car service I have ever hired. Wanted to surprise our kids with a limousine transport from the airport to Disney and they showed up in a van. Got the run around when I called and spoke to the owner who was rude, when i asked if there would be a credit. He said he did not neeD my business and cancelled my return service to be airport. DO NOT use them
Pros:
NONE Rude owners Don’t call back You don’t get what you pay forCons:
NONEReviewed by Anonymous Review Date: 07/20/2022
Rating: (10) Recommended
I been riding Mears connect since it first started. I come to disney twice a month and I met lovely, helpful and knowledgeable drivers. People needs to stop complaining, its not the company or the drivers fault because there is a lot of traffic. These drivers are safe drivers and they are always on time. The people that come to vacation needs to relax a bit.
Pros:
Mears connect drivers you are all the best keep up the good work.Cons:
One thing do not put the company dynamic they are rude drivers.Reviewed by NebraskaDisneyMom Review Date: 07/19/2022
Rating: (1) Not Recommended
My daughter and I booked the Mears for a ride to the airport. Myself, my daughter, and about 50 cheerleaders stood there for 30 minutes after the pickup time. We looked at the app and it said that the bus never left the airport. When we called the customer service line they said the driver told them that no one was ever out there. I asked how you miss 60 + people and she stated you don't and he wouldn't have if we were standing there. She offered to send a private bus for my daughter and me. I accepted but it never came. We ended up using another drive share service and deputed the charge on the CC
Pros:
nonCons:
Customer Service was horrible.Reviewed by Anonymous Review Date: 07/13/2022
Rating: (1) Not Recommended
The trip from the airport to the hotel was fine, but nothing spectacular. No issues though. However, the return trip, they were over 25 minutes late and just in a small van. He took the other two people that were sitting there, but left me and said the large charter bus was for me. That bus was only dropping off. However that driver was nice enough to contact dispatch and confirm that the van that just left me was in fact my ride. He then said they sent me a taxi. Had that driver not been dropping off, I would’ve been left hanging and contacting customer service to get a replacement vehicle (which was a 35 minute hold time to file a complaint against that driver).
Pros:
NoneCons:
Left at hotelReviewed by Anonymous Review Date: 07/01/2022
Rating: (9) Recommended
I would recommend. I will definently use again. My only advice upon arrival is to not go outside to look for the shuttle you have to stay inside. The first group of signs for mears there was nobody there keep walking there is a big section for you to checkin. I think we waited for about 15 minutes in-line. The pickup to go home was fantastic, on time and Rob our driver was great.
Pros:
Pick to go home on time. Driver was great.Cons:
Arrival instructions were not clear on where to go.Reviewed by Anonymous Review Date: 06/29/2022
Rating: (1) Not Recommended
The absolute worst. They dropped us off at the entrance, but had us walking all over the hotel property for pick up. They didn’t let us know that pick up location was going to be different from drop off. They left us, a party of 13, as we were trying to be on time for our flight. They said they would send a taxi. It was a hot mess. Eventually 40 min later another shutter van came.
