Reviews of Mears Connect
Reviewed by Anonymous Review Date: 02/07/2023
Rating: (1) Not Recommended
I would like to explain a terrible experience I had with Mears Taxi service on my vacation to Disney –
My family needed a ride to the airport early in the morning so I was told to book with a reliable company called Mears – My hotel said they would take care of me…… We needed a taxi for family of 5 at our resort at 4:15 AM – So we would make our flight at SFB airport at 7 AM –
I had a bad feeling after booking so I knew I was going to call that morning to be sure all was good. All was not good. I never got a text at 4 AM letting me know driver was on way….. I called Mears at 4:17 AM and they said driver was 24 minutes away – I thought well that’s ok, that’s why we booked early enough to not miss our flight.
After 26 minutes I called back. Operator said our taxi was taken by someone else, this is after we had been sitting at the lobby of our resort (family of 5 with young kids) since 4:00 AM – I asked how that is even possible – She started looking in to this and said our taxi went to wrong resort, and my phone number was entered wrong?????!!!!!!!!?????? She said we could get another one in 28 minutes......
HOW CAN THIS HAPPPEN!!!!!!!!!
I was so mad you would not even be able to comprehend! I booked a service that was supposed to be top notch, highly recommended so you could get me to my airport ON TIME!!! My family of wife and young kids which I was hoping to rely on you get take care of me!!
Thank God our resort took care of us and got us to airport 45 minutes before our flight took off
Pros:
They provide transportation to some people.....Cons:
NOT RELIABLE AT ALLReviewed by Anonymous Review Date: 02/06/2023
Rating: (10) Recommended
So many are bashing MEARS. I have so many good things to say about our service. They showed up exactly when they said they would, we even received a text stating they would be arriving in 15 min. If you are concerned about other stops before getting to the airport, have your pickup time be alittle earlier than the 3 hour mark. We had plenty of time once arriving at MCO to get through security AND check in our luggage.
Pros:
On time, professional, courteous, prearrival text message.Cons:
3 stops on way to MCO.Reviewed by Anonymous Review Date: 01/19/2023
Rating: (1) Not Recommended
Airport to resort
Pros:
Small van with 11 people. Rediculous... Took an hour and a half to get to the resort after going to 4 other resorts.. rediculous.. will take Sunshine Flyer or Uber next time!!!Cons:
NoneReviewed by OhioVisitor Review Date: 01/10/2023
Rating: (10) Recommended
Although we went to the wrong spot initially, once we got to the other side of the concourse, everything worked as planned. More than that, I accidentally left my wallet on the bus. I was freaking out because how would I vacation without my wallet. I called and Nicola contacted the driver, who looked for it, found it, brought it back to their hub and then, even better, they sent the wallet to my Disney hotel with the next driver. Yes, everything was there. It restored my trust in people!
Pros:
Everything about the ride worked as planned.Cons:
Figure out which side of the concourse you should go before your trip and it will work out!Reviewed by Anonymous Review Date: 01/07/2023
Rating: (1) Not Recommended
For my first mears connect we arrived at 12:40a at Orlando international airport. We were directed to the wrong terminal multiple times by airport staff and arrived at mears connect at 1:40a due to this. We then didn’t get onto a mears connect until 2:53a. We did not arrive at our resort until 4:00a.
Then for the second mears connect experience we arrived at what we thought was the pick up spot for it at our resort 15 minutes early. We were told by our first mears connect driver we would be picked up right here. The mears connect was at another location then the first mears connect left. I called mears connect to get another and they told me it would be a marked shuttle saying mears connect and that they would be there at 6:55a. I stayed in the location told originally by the mears connect staff to be, no mears connect again and no notification that the second mears connect had arrived. I then endured multiple messages, phone calls and emails to mears connect and they refused to pick us up. We had to pay a 75 dollar Uber instead, and mears did not refund.
Pros:
Can’t say there is one.Cons:
Non customer service friendlyReviewed by Anonymous Review Date: 12/17/2022
Rating: (10) Recommended
excellent service
Pros:
Promptly picked us up at airport, just a few stops on way to other Disney hotels. No different from Magical express. Bus driver was very nice, didn't get name. Mears van was on time with return to airport. Juan was very nice.Cons:
NoneReviewed by Anonymous Review Date: 12/13/2022
Rating: (1) Not Recommended
Pickup time was at 4:10pm on a Saturday night and flight was at 7:16pm. Plane door closed at 7pm. He was 10 minutes late to pick us up. We were the first pickup. There were 3 more pickups after us. We arrived at MCO at 6pm. And had to check in a bag so that added time. Earlier that week we received an email from the flight provider to expect long lines and delays. It took 45 minutes to get through security. We literally had to run to the gate and were the last passengers to get on before they closed the door. We always enjoyed Magical Express. But Mears is no longer the same. We will never use them again.
Pros:
NoneCons:
Late to airport Packed out busReviewed by Retiredtraveler70 Review Date: 12/10/2022
Rating: (9) Recommended
Planned a trip to Disney World for Christmas the week of Dec 4-9, 2022. Read reviews and was not sure I should keep our reservation for the round trip service. Decided to use the trip from Airport to Pop Century to see what would happen. It only took 1 hour from the time we boarded the bus to when we were dropped off at our hotel. The driver was very helpful with any questions we had. We decided to use the service on our return to the airport. The bus was 10 minutes late seeing we were to be picked up at 12:05 pm and the traffic was heavy. The driver was so entertaining and provided us information about how to get around the airport from the drop off spot to the check in desk. He gave us local information as we drove by the sites. That made the trip short because of the interaction with the passengers. I would use them on my next trip to Disney World.
Pros:
Knowledgable drivers; comfortable seating; very affordable compared to other options; received texts on the status of our pick up busCons:
Link to the map showing the status of our bus did not workReviewed by disneydiner Review Date: 12/07/2022
Rating: (10) Recommended
I was a Mears customer before Magical Express so I did not hesitate to use them for my March visit and again for my October visit. Both times I was extremely pleased with the service. Some of the reviews for Mears haven't been very kind but I decided to give them a try and they have been great both trips I've used them. Drivers were friendly and pleasant. I do miss the luggage service Magical Express provided (and at my age I can use the help) but Mears service has been good.
Pros:
quick airport departures, reasonable delivery time to hotel, on time pick ups.Cons:
noneReviewed by Anonymous Review Date: 11/27/2022
Rating: (1) Not Recommended
driving on the road and a bus driver beeped at us for a long time as soon as the light turned green. very rude considering he drove very slow afterwards then proceeded to speed as soon as we turned.
