Reviews of Disney Genie — WDW
Reviewed by Anonymous Review Date: 04/25/2022
Rating: (1) Not Recommended
If I have to work as hard as Molly is being portrayed in the YouTube videos, it's just not worth it. I mean you're at WDW for a vacation, not for a marathon. If it involves that much effort, it's not worth it. Also, if I have to use the app to order food, forget it. I'll be happy at universal studios down the street.
Pros:
There are no pros...Cons:
Too much work, too much depending on an app. Too little like an actual vacation. Plus it's expensive, like EVERYTHING at WDW. If they could get away with it, they'd charge for air and bathroom privileges.Reviewed by Anonymous Review Date: 04/20/2022
Rating: (3) Recommended
Didn't learn about it until a few hours in the park
Pros:
It works.....when it worksCons:
You book a ride----then can't again for 2 hours after the booking.....no one mentioned this----spend too much time looking at your phone....anothe rDisney money grab..I recomend yes only because you don't have a choice!!!!!!!!!!!!!!Reviewed by Anonymous Review Date: 04/07/2022
Rating: (1) Not Recommended
Absolutely terrible! Why oh why the chang? Holidaying from the UK for 2 weeks after the covid restrictions were lifted and we were so excited to finally get back here. No expense spared on this magical trip and we feel utterly ripped off only 3 days in. 6.45am start to book pretty much 1 ride a day, only to still have to queue! After you have used your 1 pass, you back in your phone but more often than not, there are no more passes left to book in the day. The only way to not waste the day meant we queued hours and hours to get at least 1 more ride before giving in to exhaustion and boredom and going home. If they brought back the old fast pass it would be better, but only because Genie plus is so unbearable. Why don’t Disney do virtual queues too? Surely all they have to do is look at universal to see they can still pillage their guests for extra money but at least offer some sort of plus service! Also magic kingdom is in need of a huge facelift as are the rest of the Disney parks. We try to go to Disney every year. But after this experience, I don’t think we’ll be back again. A money making monster with no customer thought. The parks are old and tired looking, they could have face lifted it all in the covid year with no quests and no distribution. It’s cost a fortune and It feels like covid is just an excuse to offer a poor service for more money now.
Pros:
UK guests get a fighting chance if booking a new ride instead of US citizens getting to pre book 3 months ahead. The food ordering, but it was extremely frustrating to use as a uk guest.Cons:
1 ride a day 6am start Can’t plan your say Tied to 1 park Expensive More queuing/waiting times Needs virtual queuing Dated ride’s, old and shabby Rip offReviewed by Keila Review Date: 01/05/2022
Rating: (4) Not Recommended
I'm still on the fence regarding the Genie app. I think it was a good idea and I was excited about it, but the execution was very poorly done and I hate that the app bombards me with things I'm not interested in. I liked filling out the "survey" of my interests, but then it seems Disney just ignores that and fills your screen with things you don't care about.
Pros:
Good ideaCons:
Poor Execution Poor Recommendations Not Truly PersonalizedReviewed by Lesli Review Date: 12/29/2021
Rating: (1) Not Recommended
Awful! It disregarded what I wanted and tried to push me to attractions that I had no interest in.
Pros:
NoneCons:
Everything about it!Reviewed by cathdittr Review Date: 12/27/2021
Rating: (7) Recommended
Disney The Genie is interesting because it is a lot like MDE for those of us that used it to regularly check wait times! The genie has a fun spin on it. I love that it is optional. We have an experienced Disney family, but when traveling with family, we have older family members who don't want or know how to use their devices effectively. However, when I go on trips with smaller groups of friends, Genie is great!
Pros:
Great for Disney regularsCons:
Not great for the older population of guestsReviewed by TarraYoder Review Date: 12/23/2021
Rating: (8) Recommended
We definitely enjoyed the new Genie service. We did have some issues one day at MK when the system crashed but other than that it was pretty simple to use and quite helpful!
Pros:
Love the tip board!Cons:
Sometimes the system crashes or are inaccurate.Reviewed by mollystwin Review Date: 12/22/2021
Rating: (10) Recommended
Very helpful way to plan our recent trip. Added with the DAS (my son and I both have severe anxiety and are on the spectrum) ... We just entered in what we were interested in doing and seeing and the app walked us through a perfect day in each park that we visited.
Pros:
Very helpfulCons:
Glitchy at timesReviewed by alakazamber Review Date: 12/21/2021
Rating: (7) Recommended
The Genie service is "new" however, I feel I have always used My Disney Experience app the same way I've used Genie, I check wait times mostly and I use the map. I do like the Genie has all the options available, being Genie+ and Individual Lightining Lane options so you don't have to pay to try to plan around it all.
Pros:
Tip board is helpful to know what's around you and experiences coming up. I also like that you can pick favorites so that Genie might let you know when good time to do that experience and seeing projections of wait times/ busy times is also helpful.Cons:
It can be stressful and take away from your experience to check or be on your phone all day. I also lost a lot of battery on my phone the days I used Genie+ but it was expected.Reviewed by CattAdelene Review Date: 12/18/2021
Rating: (7) Recommended
As it is right now it is fine. It has quirks, like all things do - but it functions. It is definitely not something you want to play with for the first time on your park day! You have to be on top of those suggestions constantly because it’ll send you literally anything it thinks you want to do until you make it stop. But the goal was to provide information about wait times and give recommendations and I think it does exactly that.
